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Gallery Client Services Associate

We believe that service starts inside the organization and embrace a concept called "People First." At RH, do your best work in an inspiring space, enjoy a 50% product discount and receive opportunities for career advancement.
The Client Services Associate will support the Gallery Team by providing exceptional customer service to both our internal and external clients. Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients walking into the Gallery, and calling on the phone. They will work in collaboration and partnership with all associates and Leaders to ensure the client's needs are not only met but also exceeded. They are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships. Our Client Services Associate will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. They are innovators with an entrepreneurial spirit and a passion for curating beautiful spaces.
We believe RH is one of the most innovative and fastest growing luxury brands in the home furnishings marketplace. We believe our brand stands alone and is redefining this highly fragmented and growing market. Our ability to innovate, curate and integrate products, categories, services, hospitality and businesses with a completely authentic and distinctive point of view, is a powerful platform for long-term growth. We evolved our brand to become RH, positioning our Company to curate a lifestyle beyond the four walls of the home. Our unique product development, go-to-market and supply chain capabilities, together with our significant scale, enable us to offer a compelling combination of design, quality and value that we believe is unparalleled in the marketplace.
RESPONSIBILITIES
Live Our Values: People, Service, Quality and Innovation
Greet and welcome our RH Clients and help assist with any questions or concerns
Assist in "Engage & Discover" of the Client Experience and grouping clients with the right associates
Assist and communicate with clients in the Gallery, over the phone and through email
Provide an elevated level of client services support to Gallery Partners to resolve client concerns
Assist in running the client list in the Gallery
Well versed on RH product and offerings
Detailed level of product knowledge
Create a luxury service experience in every interaction
Track client contact information and offer mentoring on a concierge level to further elevate and increase productivity
Exhibit broad understanding of the organization
REQUIREMENTS
Customer Service Experience preferred
Experience within a design firm or high-end furniture and luxury retail preferred
Ability to recognize and respond to multiple priorities
Strong organizational and time management skills
Strong verbal and written communication skills
Commitment to quality, detail focused on all levels
Delivery of first-class service to our associates and our clients
Ability to solve complex issues
People and relationship driven
Creates a positive and healthy work environment in which people want to do their best
Commitment to quality, detail focused on all levels
Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
PHYSICAL REQUIREMENTS
Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around gallery floor, stock room and office
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
BENEFITS
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent


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