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Help Desk II

Our client in West Hollywood is looking for a strong help desk technician who can respond to tickets and support end users. Site Address: West Hollywood, CA 90069 Position: Help Desk Level 2 Pay Rate: $23-24/hour Start Date: 10/8 Hours: 8am-4pm 40 hours/week Duration: 1-3 month contract Pre-Placement Req: None Dress Code: Business Casual (Collared shirt/slacks) Parking/Direction: Onsite ? parking lot Interview process: In person > START Note from hiring manager: Tier 3 knowledge o Experience with remote based ticketing support systems o Strong Microsoft Office support o No networking experience needed o Strong HD/SW troubleshooting Proven themselves in a corporate environment o Minimum 5 years of experience Well-spoken and articulate o Good communication Good with technical documentation o Well written I don't want any submissions of individuals that do not have Corporate Based Support experience. They must know how to work appropriately in an Enterprise/Corporate environment providing IT Help Desk or Desktop Support. Certifications are a huge plus Job Requirements Requirements: Must have experience in a Corporate/Enterprise environment. Must have strong interpersonal skills and well-developed written and verbal communication skills. Must have at least 5+ years in a Desktop Support or Help Desk position within a Corporate environment. Must be able to promptly and easily interpret information. Must be able to maintain a positive customer service attitude and demeanor on phone when handling customer calls. Preferred Experience: HIPPA Certification CompTIA Certification of some kind (A+, Security+, Network+) Experience in a ticketing system of some mind (Fresh Service, TrackIT, TSRM, Spiceworks, etc...) Experience or knowledge in an Asset Tracking System (Asset Tiger, TrackIT, Asset Track, etc..) Must Haves: 2-5 years? Helpdesk/Service Desk experience o Remote Support o Good over the phone/customer service o First call resolutions, escalations, and service level agreements o Experience in a call center or high volume helpdesk environment Strong Windows and Mac troubleshooting skills o Majority Windows Environment but have Macs as well o Mainly connectivity issues o Printer Support o Deployment and setups Any ticket management system o TrackIt, Remedy, HEAT, fresh service Understanding of networking technologies o TCP/IP, DNS, LAN, WAN, Routing, firewalls, etc.. Hands-on experience in a client server environment o Thin clients, Microsoft Terminal Servers, etc.. o Windows server operating systems Familiar with the following technologies: o Mobile app support o Application support o Exchange o Shoretel o Office 365 o Windows 7, 8, and 10 Maintain excellent verbal and written communication skills Culture fit: Able to work at a fast pace, high intensity HD team of 8 currently (10 total on IT Team including a HD Manager and VP of IT) Looking for an individual that can work independently (b/c of the volume of requests that come in we need someone that can put his/her down and stay focused and not get distracted with engaging with the rest of the staff) Multi-tasker ?cannot have someone that can only focus on one thing until its done and then move on to the next?need someone that can balance multiple projects and deliver Someone who is willing and able to be on call Contact brendan.steele@rht.com or call (310) 719-7356

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